---
title: "Jam | Console logs, network requests, and more"
image: "https://cdn-jam-screenshots.jam.dev/99c9cdb9e9da0df8e333567adc5b8f29/screenshot/4bee91a3-d87d-4782-963c-d494f1a67b93.png"
url: "https://jam.dev/c/ea9df92f-2cfd-4182-b4f8-b98ca0165b0f"
capturedOn: "https://yellaroot.local/support-copy/#/ticket/14/view"
type: "video"
browser: "Chrome 134.0.6998.119"
os: "macOS (arm) 15.3.2"
screen: "1809x1088"
country: "US"
timezone: "America/Chicago"
author: "Ryan Vickerman"
date: "2025-03-29T12:43:37.709Z"
---

New status tickets are showing as New on the all tickets page...and showing as Active on the ticket detail page. All the others show the correct status.
Here's a list of status':
All tickets view page > the ticket detail page
Active > Active
Closed > Closed
New > Active (should show New in ticket details page)

## Comments

**Ryan Vickerman** · 2025-03-29T12:43:37.709Z

New status tickets are showing as New on the all tickets page...and showing as Active on the ticket detail page. All the others show the correct status.
Here's a list of status':
All tickets view page > the ticket detail page
Active > Active
Closed > Closed
New > __Active__ (should show New in ticket details page)

## Not in this document

This is the summary tier. The captured events — console logs, network requests, user actions, and video frames — are not here: reading them needs filters, paging, and auth, so they live behind the Jam MCP server and CLI. Start at `getDetails`.

MCP: `https://mcp.jam.dev/mcp` (setup: https://jam.dev/docs/jam-mcp). CLI: `curl -fsSL https://native.jam.dev/install | bash` (https://jam.dev/docs/cli).