# Zendesk 1. Create a new [Recording Link](https://jam.dev/docs/recording-links#how-it-works) from the Jam browser extension. 2. Copy & Paste the customer conversation URL as the Recording Link name (e.g., . 3. Share the Recording Link in the customer conversation. 4. When the recording is ready, you will receive an email with the customer recording with a reference to the corresponding customer conversation. {% hint style="info" %} If you want to capture logs and network requests from your Recording Links, follow this [set up guide](https://jam.dev/docs/request-a-jam/broken-reference). {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://jam.dev/docs/request-a-jam/zendesk.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.