# Getting started

### Overview

Jam helps customer support, product and engineering teams capture and debug issues faster by capturing automatic technical context. Join 200K+ users who capture, feedback, issues and bugs with all developer details included.

### How to Create Jams

Jams can be created in two ways: 

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Request a Jam from anyone</strong></td><td>Getting recordings from users, customers, or team members</td><td><a href="https://1990502200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtAIPUIiSH7MWC0IHLJuD%2Fuploads%2F1yY4Rglvb8ewltE10T6n%2FHeader%201200x630.png?alt=media&#x26;token=346f95d4-6a37-4331-a60a-a4bb1ebb07b9">Header 1200x630.png</a></td><td><a href="creating-a-recording-link">creating-a-recording-link</a></td></tr><tr><td><strong>Record a Jam yourself</strong></td><td>Directly capture issues while working via Jam's Chrome extension or iOS app</td><td><a href="https://1990502200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtAIPUIiSH7MWC0IHLJuD%2Fuploads%2FIfQ6bqCm6FQK5eXhJKZ9%2FRecord%20Jam.png?alt=media&#x26;token=604a0914-f342-45dc-88cf-9c2e84442dab">Record Jam.png</a></td><td><a href="creating-a-jam">creating-a-jam</a></td></tr></tbody></table>

| Use Case                      | Best for                                                  | When to use                                                                                      |
| ----------------------------- | --------------------------------------------------------- | ------------------------------------------------------------------------------------------------ |
| **Request a Jam from anyone** | Getting recordings from users, customers, or team members | Customer bug reports, a-sync user feedback, or remote debugging with team members.               |
| **Record a Jam yourself**     | Direct issue capture while working                        | Testing your own product, documenting bugs during development, or capturing issues in real-time. |

### What's Captured Automatically

Every Jam captures essential debugging information without manual effort:&#x20;

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Visual Context</strong></td><td>Screenshots and screen recordings with annotation tools</td><td><a href="https://1990502200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtAIPUIiSH7MWC0IHLJuD%2Fuploads%2F2C8XJjmnhphIRSuLo104%2FVisual%20Context.png?alt=media&#x26;token=4d565926-49c1-4d51-b56a-2fe756a4ab12">Visual Context.png</a></td><td></td></tr><tr><td><strong>Metadata</strong> <code>Customizable</code></td><td>URL, timestamp, device info, browser version, OS, and more</td><td><a href="https://1990502200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtAIPUIiSH7MWC0IHLJuD%2Fuploads%2FW0QFlGjEJjFqF7AwmrV0%2FDevice%20Info.png?alt=media&#x26;token=d5842034-5dbf-4204-8c12-888eabf5beba">Device Info.png</a></td><td><a href="../debug-a-jam/devtools/custom-logs">custom-logs</a></td></tr><tr><td><strong>Developer Logs</strong></td><td>Console logs and complete network request details and more</td><td><a href="https://1990502200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtAIPUIiSH7MWC0IHLJuD%2Fuploads%2FjSSvP2nbPkxa8KeEu2Rh%2FDev%20Logs.png?alt=media&#x26;token=87e2d9c9-b8c1-4956-a60a-865903bd52a4">Dev Logs.png</a></td><td><a href="../debug-a-jam/devtools">devtools</a></td></tr><tr><td><strong>User Events</strong></td><td>User clicks, navigation events and more</td><td><a href="https://1990502200-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FtAIPUIiSH7MWC0IHLJuD%2Fuploads%2FlNN7M1tQm5XPUeZUfyUo%2FUser%20Events.png?alt=media&#x26;token=31e6ffa4-c7f0-4d4d-8654-4ba3e6605873">User Events.png</a></td><td></td></tr></tbody></table>

Both recording links and capturing a Jam via our Chrome extension give you the same comprehensive technical context in one easy to share Jam link.&#x20;

#### Customization

1. **Custom Logs:** Extend what Jam captures with one function call via [custom-logs](https://jam.dev/docs/debug-a-jam/devtools/custom-logs "mention")
2. **Sentry Integration:** Connect [sentry](https://jam.dev/docs/integrations/sentry "mention") to see your backend logs directly in Jam.
3. **Recording Links with Console Logs:** Recording links can capture console and network logs from anyone who uses them. [recording-links](https://jam.dev/docs/request-a-jam/recording-links "mention")

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