Creating a Recording Link

Learn how to collect issues from others

Create Your First Recording Link

1

Create Your Account Enter your email and set up your Jam account.

Sign up for free

2

Navigate to recording links Pin Jam to your browser toolbar for quick access during testing and debugging.

3

Send your recording Link They click the link and reproduce the issue. Jam automatically captures all technical details

Adding a reference

When you create a recording link, you can associate the recording link with what you’re working on: a ticket in an issue tracker, an email address, or a web page.

1. Copy the link to your issue tracker ticket:

   
2. Create a recording link. In the “reference name or link”, paste your link. You'll see that we identify your issue tracker and ticket number:

   

   You can also enter any web URL or email address!
3. Send your recording link to your customer.

4. When your customer records a Jam, we’ll link the Jam back to your ticket:

   

Recording Links with Console Logs

Recording links can capture console and network logs from anyone who uses them. No more debugging calls - just send the link and get the context you need.

See our Quickstart guide for step-by-step instructions on setting up recording links with console logs and network requests.

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