> ## Documentation Index
> Fetch the complete documentation index at: https://jam.dev/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Fin (fka Intercom)

> Request screen recordings from customers inside Intercom conversations and get the full technical context back in the thread.

<iframe src="https://www.youtube.com/embed/jxzyIdzRZnI" width="100%" height="400" allowFullScreen />

Jam for Intercom lets your support agents request screen recordings directly from Intercom conversations. Agents send a recording request in one click, the customer records without installing anything, and the resulting Jam (with screen recording and optional technical logs) appears as a note inside the conversation and in your Jam dashboard.

Jam supports **Intercom Messenger**, **email**, and **Slack** channels.

See [Request a Jam from Intercom](/intercom-setup) for the complete setup guide covering:

* Connecting Intercom with Jam
* Pinning Jam to the Intercom sidebar
* Requesting Jams from conversations
* Jam Inbox for Intercom
* Configuring default settings (Capture Logs URL, folder, message)
* Privacy and data protection

For the Fin AI workflow integration, see [Intercom Fin AI](/fin-ai-setup).