Intercom

Guide to make Jam.dev available in the Intercom customer helpdesk

Getting started

Jam for Intercom supports multiple channels, including Intercom Messenger, email, and Slack.

How to use Jam + Intercom

1. From the team dashboard, go to the team settings and select Connected Apps tab. Click on Intercom and go through the authorization flow.

   
2. Once the integration is connected you can start using Jam in chats with your customers. Pin Jam in Intercom for easy access: in the Intercom inbox sidebar, scroll to bottom and click on Edit apps. Pin the Jam app, and drag it to the top of the sidebar.

   

If you're looking to integrate Jam into your Fin workflow please follow this guide: How to integrate Jam with Fin

1. Once your users report an issue, an agent can request a screen recording with Jam Tip: you can also customize the message your users see

1. Once user submits the recording, an agent receives a note with the Jam

1. Resulting Jam contains the screen recording + system metadata Tip: you can also get console and network events in your Jams with jam.js

And that's it. Now you have all the info you need to fix customer issues faster.

If you need any help, or want to share feedback, feel free to reach out to [email protected]!