> ## Documentation Index
> Fetch the complete documentation index at: https://jam.dev/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Request a Jam from Jira Service Management Tickets

> Request screen recordings from reporters inside Jira Service Management and link each Jam back to the service request.

Jam works with Jira Service Management through Recording Links, shareable URLs you generate in the Jam browser extension and paste directly into a request or ticket comment. When the reporter clicks the link and records, the resulting Jam arrives in your dashboard with a reference back to the original Jira issue.

## How to request a Jam from Jira Service Management

<Steps>
  <Step title="Create a Recording Link">
    Open the Jam browser extension and click **Request a Recording**.
  </Step>

  <Step title="Paste the issue URL as the link name">
    Copy the Jira issue URL (e.g., `https://yourcompany.atlassian.net/servicedesk/customer/portal/1/ISSUE-123`) and paste it into the Recording Link name field. This creates a reference between the Jam and the issue for easy lookup later.
  </Step>

  <Step title="Generate the link">
    Click **Create link**. The link is automatically copied to your clipboard.
  </Step>

  <Step title="Share the link in the issue">
    Paste the Recording Link into your Jira comment or request reply and send it to the customer or reporter.
  </Step>

  <Step title="Receive the recording">
    When the reporter records and submits, you receive an email notification. The Jam appears in your dashboard with a reference to the Jira issue.
  </Step>
</Steps>

***

## What reporters experience

The recording flow requires no downloads or account:

1. The reporter clicks the Recording Link and it opens directly in their browser.
2. They click **Start Recording** and capture the issue on screen.
3. The recording uploads automatically and you are notified immediately.

***

## What data is collected

Each Jam submitted through a Recording Link includes:

* **Screen recording**: a video of the reporter's screen
* **System metadata**: browser version, operating system, screen resolution
* **Reference URL**: the Jira issue URL you attached when creating the link

<Note>Console logs and network requests are not captured by default. To collect them, connect a custom recording domain. See [Set up a custom recording domain](/custom-recording-domain).</Note>

***

## Tips for Jira Service Management workflows

Use the `jam-reference` URL parameter to automatically attach the Jira issue URL to every Jam from a reusable link:

```text theme={"theme":"css-variables"}
https://recorder.jam.dev/QrBnf3s?jam-reference=https%3A%2F%2Fyourcompany.atlassian.net%2Fbrowse%2FISSUE-123
```

Use the `jam-title` parameter to pre-populate the Jam title with the issue key or summary, making it easier to find recordings in your dashboard:

```text theme={"theme":"css-variables"}
https://recorder.jam.dev/QrBnf3s?jam-title=ISSUE-123+Login+page+crash
```

<Tip>Create a reusable Recording Link and save it as a Jira automation action or comment template. This lets agents request recordings at scale without generating a new link for every issue.</Tip>