> ## Documentation Index
> Fetch the complete documentation index at: https://jam.dev/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Members and Roles

> Assign Viewer, Creator, and Admin seats so your team gets the right level of access. Your bill reflects only the paid seats you use.

<Info>
  Available to workspaces on our [Team](https://jam.dev/pricing) or [Enterprise](https://jam.dev/pricing) plans.
</Info>

<img src="https://mintcdn.com/jam-1eb4fd26/3Mtv5mLh0Dqadb4R/images/members-role-picker.png?fit=max&auto=format&n=3Mtv5mLh0Dqadb4R&q=85&s=e940a50d946abc5c3d6267e5c7762c67" alt="Jam role picker with Admin, Creator (selected), and Viewer (Free) seat options" width="1536" height="810" data-path="images/members-role-picker.png" />

## Seat types

<AccordionGroup>
  <Accordion title="Viewer (free)">
    The **Viewer** seat is free and lets people collaborate on Jams. Viewers can access and comment on Jams but cannot create or manage them in workspaces.

    Viewers automatically become **Creator seats** when they take certain actions, such as:

    * Creating a Jam
    * Creating a recording link
    * Sending a Jam to an integration
    * Moving a Jam into a paid workspace via any integration

    <Info>
      By default, all new users join your workspace as creators.
    </Info>
  </Accordion>

  <Accordion title="Creator (paid)">
    The **Creator** seat is a paid role for people who create and manage content in your workspace. Creators have full capabilities, including:

    * Creating, moving, and deleting Jams and recording links
    * Moving content between workspaces and integrations
    * Actively collaborating within a paid workspace

    Creators impact your workspace’s billing, as each Creator occupies a paid seat.
  </Accordion>

  <Accordion title="Admin (paid)">
    The **Admin** seat is a paid, permanent role for managing settings and members. Admins have all Creator capabilities, plus additional management privileges, including:

    * Managing settings and member roles
    * Controlling billing and subscription details
    * Upgrading or downgrading members between Viewer, Creator, and Admin roles

    Admins also occupy a paid seat and directly impact your billing.
  </Accordion>
</AccordionGroup>

## Examples of seat combinations and billing impact

Since your workspace cost depends on seat types, here are common scenarios:

1. **Only free seats:**
   * **Alex** is invited to view Jams, give feedback, and comment occasionally but does not create new Jams. Alex uses a **Viewer seat**, so your billing stays unaffected.
2. **Free and paid seats:**
   * **Riley** is a product manager who creates Jams regularly as a **Creator**, so billing includes Riley.
   * **Joe** is a developer and uses a **viewer seat** to view and comment on Jams created by Riley. Joe’s viewer seat is a free member of your workspace.
   * **Jordan** frequently manages members and settings. Jordan has an **Admin seat** and is also a paid member.
3. **All paid seats:**
   * **Taylor** actively creates recording links, collaborates on integrations, and manages the workspace. Taylor holds both Creator and Admin capabilities under an **Admin seat**, impacting your billing.

## How people get a paid seat

1. **Self-upgrade (Viewer → Creator)** Viewers can automatically upgrade themselves to a paid Creator seat by performing specific actions:
   * **Create** a new Jam
   * **Create** a new recording link
   * **Move** or copy a Jam into a paid workspace via an integration
   * **Send** content to an integration, triggering active collaboration
   <Warning>
     You cannot downgrade a member to a Viewer seat to prevent future self-upgrades through [**Settings → Members**](https://jam.dev/s/settings/members). Contact [Jam support](https://jam.dev/help) to explore advanced restrictions.
   </Warning>
2. **Upgrade via Admin** Admins can manually upgrade a Viewer to a Creator or Admin seat anytime. Admins can also downgrade Creators to Viewers (free) or promote them to Admin.
   * On Pro and Team plans, workspace admins fully manage seat types and billing adjustments.
   * Admins receive notifications each time someone upgrades their seat automatically or manually, helping maintain control of your workspace billing.

<Info>
  **Example:** Casey starts as a **Viewer**. Casey creates a new Jam to collaborate with their team. Creating the Jam upgrades Casey to a **Creator**, and billing updates automatically.
</Info>

## Managing seats

### Team plan

<Steps>
  <Step title="Open Settings → Members">
    Go to [**Settings → Members**](https://jam.dev/s/settings/members).
  </Step>

  <Step title="Change a member's seat type">
    Click their seat type (Viewer, Creator, or Admin) and select a new seat type from the available options.
  </Step>
</Steps>

### Enterprise plan

If your workspace uses Single Sign-On (SSO) and Active Directory sync, you’ll need to manage member roles directly through your Identity Provider (IdP) and Active Directory. You won’t be able to manage these roles directly in Jam.