> ## Documentation Index
> Fetch the complete documentation index at: https://jam.dev/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating a Recording Link

> Collect screen recordings from anyone using a single shareable URL. No extension, no account, no downloads.

A Recording Link is a shareable URL that lets anyone record a bug and send it back to you, complete with console logs, network requests, and device metadata. No install or account required. Recording Links work on any device and are ideal for collecting bug reports from customers, running async user feedback sessions, or debugging remotely with members.

<iframe src="https://www.youtube.com/embed/GP0SBqWU-58?start=1" width="100%" height="400" allowFullScreen />

## Create a Recording Link

<Tabs>
  <Tab title="From the browser extension">
    <Steps>
      <Step title="Open the Jam extension">
        Click the Jam icon in your browser toolbar.
      </Step>

      <Step title="Navigate to Recording Links">
        Select **Recording Links** from the extension menu.
      </Step>

      <Step title="Configure and copy">
        Set a title, folder, or reference (optional), then copy the generated link.
      </Step>
    </Steps>
  </Tab>

  <Tab title="From the dashboard">
    <Steps>
      <Step title="Go to Recording Links">
        Navigate to [jam.dev/s/recording-links](https://jam.dev/s/recording-links) in your dashboard.
      </Step>

      <Step title="Create a new link">
        Click **New Recording Link** and fill in the optional fields.
      </Step>

      <Step title="Copy and share">
        Copy the link and share it with your customer or member.
      </Step>
    </Steps>
  </Tab>
</Tabs>

## Share the link

Send your Recording Link through any channel where you communicate with customers or members:

* Paste it into a **support ticket** or help desk reply
* Include it in a **customer email** when you need more information on a reported issue
* Drop it into **Slack or chat** for async debugging with a member

## What recipients experience

When someone opens a Recording Link, they see a simple recording interface. No downloads, no account setup. They click one button to start recording, reproduce the issue, and submit. Jam automatically captures console logs, network requests, user events, and device metadata in the background. The completed Jam appears in your workspace with a link back to the original Recording Link.

## Link URL parameters

You can pre-fill Recording Link properties by appending query parameters to the URL:

| Parameter       | Description                                                       |
| --------------- | ----------------------------------------------------------------- |
| `jam-title`     | Sets a default title for the Jam the recipient creates            |
| `jam-folder`    | Places the resulting Jam into a specific folder in your workspace |
| `jam-reference` | Associates the Jam with a ticket, email address, or URL           |

## Adding a reference

Attach a reference to a Recording Link to automatically link the resulting Jam back to the issue you're tracking.

<Steps>
  <Step title="Copy your ticket URL">
    Copy the link to the relevant ticket in your issue tracker (Jira, Linear, GitHub, etc.).

    <Frame>
      <img src="https://mintcdn.com/jam-1eb4fd26/3Mtv5mLh0Dqadb4R/images/recording-link-reference-jira-ticket.png?fit=max&auto=format&n=3Mtv5mLh0Dqadb4R&q=85&s=472a71f668cb5160c9c0b48908ab3028" alt="Jira ticket for a shopping cart bug with the Copy link action highlighted" width="1536" height="716" data-path="images/recording-link-reference-jira-ticket.png" />
    </Frame>
  </Step>

  <Step title="Add the reference when creating the link">
    In the **Reference name or link** field, paste the ticket URL. Jam identifies your issue tracker and displays the ticket number.

    You can also enter any web URL or email address as a reference.

    <Frame>
      <img src="https://mintcdn.com/jam-1eb4fd26/3Mtv5mLh0Dqadb4R/images/recording-link-reference-entered.png?fit=max&auto=format&n=3Mtv5mLh0Dqadb4R&q=85&s=71d269a877608868c3737feca97f0f61" alt="New Recording Link dialog with the Jira OLST-7 reference entered and the Reusable toggle on" width="2170" height="910" data-path="images/recording-link-reference-entered.png" />
    </Frame>
  </Step>

  <Step title="Send the Recording Link">
    Share the Recording Link with your customer.
  </Step>

  <Step title="Jams link back automatically">
    When the customer submits a recording, Jam links the resulting Jam back to your ticket automatically.
  </Step>
</Steps>

## Recording links with console logs

By default, Recording Links capture screen recordings. To also capture console logs, network requests, and user interactions, you need to connect a **custom recording domain**. This installs two lightweight scripts on your site so Jam can collect developer context alongside the video.

**What you get with a custom domain:**

* Console logs and network requests are attached to every customer recorded Jam
* Click and key interaction events
* Device and environment metadata
* Auto-blur of sensitive content

See the [custom domain guide](/custom-recording-domain) for the full setup instructions, troubleshooting, and browser compatibility notes.