Jira Service Desk

Step-by-step guide on how to get perfect customer recordings from Jira Service Desk support requests

1. Create a new Recording Link from the Jam browser extension

2. Copy & Paste the customer conversation URL in the Recording Link description (e.g. https://yourcompany.freshdesk.com/agent/tickets/125324

3. Share the Recording Link in the customer conversation

4. When the recording is ready, you will receive an email with the customer recording with a reference to the corresponding customer conversation

If you want to capture logs and network requests from your Recording Links, follow this set up guide.