Recording Links

Recording Links eliminate the guesswork in bug reports. Send anyone a link; they click, record their issue, and you get a complete technical reproduction—no installations required.

How It Works

1. Generate a recording link from your Jam dashboard

2. Share via email, chat, or a customer support system like Zendesk, Hubspot, or Intercom

3. Recipients click and record directly in their browser

4. Recordings appear in your dashboard with full technical context

Works on any device, no downloads required.

When to Use Recording Links

• Customer support: Replace vague descriptions with visual reproductions

• External bug reports: Get technical context from users outside your team

• QA workflows: Capture specific scenarios and environments

• Remote debugging: See issues that only happen in particular setups

Next steps

Setting up Recording Links with console logs, network requestsHow to Use Recording Links