Behind the scenes - our biggest launch!
We spent over 6 months building & testing Jam for Customer Support, the first extension-less version of our tool. Today we’re sharing what that was like with all of you!
Our biggest launch yet is a whole new product! Jam for Customer Support is the first extension-less version of Jam. We spent over 6 months building & testing it ourselves. Today we’re sharing what that was like with all of you! In this episode, the engineers, PM & designer behind Jam for Customer Support discuss the challenges & moments making this new Jam.
In this episode:
0:13 Engineering challenges to capture end-user logs w/o a browser extension
7:07 The purple mountain + more design iterations that didn’t make it to prod
12:50 Decisions we made to simplify onboarding
14:10 Learnings from early access & the changes we made for GA
17:28 A cat, Australia, and other edge cases
Subscribe to Building Jam on YouTube, Spotify, and Apple Podcasts.
New episodes drop every Friday at 10AM ET. See you there!