How Visor Ships Features 30% Faster with Jam

Visor powers critical business decisions at some of the world's largest and most demanding organizations. Used by teams at Amazon, Tesla, Nike, and digital agencies worldwide, Visor connects disparate data sources into intuitive dashboards.

That sounds like a complicated piece of software, but that’s the beauty of Visor. They make it easy — reimagining the future of work, they enable people to work in the comfort and safety of their spreadsheets, with all the data from their integrated applications. All without traditional B2B software restrictions around sharing, accounts, and complex UIs.

Recently, we spoke with Dmitriy Redkin, Product Manager at Visor, about how they’re using Jam to accelerate development cycles and launch new features faster, while maintaining the exceptional quality their enterprise clients expect.

The challenge

Eliminating development bottlenecks caused by traditional bug reporting

Before implementing Jam, Visor's bug reporting system posed significant inefficiencies across their organization:

"Before Jam, we were sending screenshots or using Loom for something that isn't built for reporting. I would have to take screenshots of where the bug occurred in the application, open up the console, take a picture of the right place in the console. It was slow and rarely specific enough for engineers."
— Dmitriy Redkin, Product Manager, Visor

The team needed to solve four key challenges:

• Tickets were missing crucial technical context for engineers
• Low visibility into whether reports were being addressed
• Lengthy back-and-forth communications between product and engineering
• Significant time spent documenting bugs rather than building features

The solution

One-click bug capture with complete developer context

With Jam, Visor implemented a streamlined bug reporting workflow:

• Full session capture with network requests and console logs
• Automatic notification when engineers review bug reports
• One-click sharing via Jam’s Slack integration and fast link generation
• Built-in accountability tracking

"Now with Jam, it’s super easy to send the relevant metadata, network and console logs to engineers. And we get notifications when Jams have been opened, so we know an engineer is starting to work on something. They're being held accountable and PMs are happy because we know that the things that we report are actually being solved."

The outcome

2+ hours saved per day & faster launches with company-wide quality focus

Since implementing Jam, Visor has significantly improved product velocity while maintaining their high quality bar.

"Before Jam, we were probably spending about 30 minutes or so between creating the report, and then engineering trying to reproduce it. With Jam, we're saving almost two hours whenever we're trying to improve the quality of our application."

These time savings translate directly to better product development:

"The two hours that I get back now that I use Jam is amazing because I get to focus on the parts of the app that work and figuring out how to do more of that as opposed to how it doesn't work and the painful parts of building software in the 21st century."

Jam has also enabled Visor to:

• Involve the entire company in raising the quality bar even higher
• Engage leadership earlier in the development process
• Accelerate feature launches
• Enhance their competitive advantage through superior product quality

Feature release at 2x speed: Launching dashboards & analytics with company bug bash

Visor recently launched a new dashboard and reporting capability – a critical feature for their enterprise customers. Jam played a crucial role throughout the entire development lifecycle:

"During the project, our Slack threads for the project channels were basically blowing up with Jams. Every message was a Jam, and every thread was using the details that were caught by the Jam."

The entire company, including founders, participated:

"Everybody was bug bashing in our company. So whenever we do all hands on deck, the designer, the engineers, and a marketing person usually comes in to make sure the feature works or to flag where it doesn't work so we can find out how to make it better."

The result was a faster, more successful launch:

"With Jam, we were definitely able to launch the feature a lot faster and sleep more soundly at night after the production launch. We knew we had battle tested the feature out in a more robust way. And the launch went really, really well."

Visor's competitive advantage: Unbeatable quality, now faster with Jam

For Visor, delivering exceptional quality is a critical competitive advantage in a crowded marketplace. It’s how their small, but mighty team stands out against industry giants.

"Quality is really important in a small startup because if you don't have quality, you already don't have enough features. And so then you're left with really nothing other than a spirit to win. Exceptional quality enables you to retain champions and increase retention overall."

Jam has become an essential tool in maintaining this advantage:

"What we differentiate ourselves by is the fact that we have really dedicated engineers building high quality features. That's not possible without the ability to quickly resolve issues that come up both in development and in production."

By streamlining bug reporting and making it accessible to everyone at Visor, Jam has helped create a culture where quality is everyone's responsibility:

"Jam lowered the bar for everybody on our team, including our founders to get involved in finding problems, bug bashing, and ensuring the quality of our application — by being always just one click away from recording really great videos with developer context for our team to consume."

For Visor, this translates to happier customers, stronger retention, and a more competitive product in the market – all while saving valuable engineering hours every single day.