Just launched! Jam with your customers in Zendesk, Intercom, HubSpot + more
Send a link, get a Jam with the support ticket attached
Now Jam for Customer Support connects to any helpdesk! So you can triage customer bugs even faster.
It’s so easy to use, let us show you.
1 - When your customers report a bug in Zendesk, Freshdesk, any helpdesk – copy/paste them a Jam link in the support chat.
2 - Don’t forget to add the ticket link as the name, so you can reference it later.
3 - Your customer clicks the link to record their screen.
4 – You get back all the debug details, including a link back to the original chat so nothing gets lost.
And the best part? Your customers don’t have to install anything. Just click, record, and send. You get the full context: metadata, dev logs, and video - packaged and ready for dev.
Happy Jamming!