Launching today! Debug customer issues 20x faster ⚡️

Meet Jam for Customer Support, a brand new product to help you fix customer issues in seconds! Now you can get dev logs + screen recording right from customer chat.

Your customers don’t need to install anything, it’s 1–click, right in chat. And engineers instantly see what customers see, with full DevTools to debug!

You can check it out here!

Let us give you a product tour!

For the first time, your customers can record Jams without having to install anything. No more jumping on calls to debug, or debating whether a bug is real again! Let us show you:

Here’s how it works:

1. Support agent requests to record the customer’s screen, directly in chat.
2. Customer 1-click accepts the request to record their screen.
3. Support agent gets back a Jam with the video + debug details to share with devs.

That’s it! Engineers get everything they need to fix the issue: console logs, network reqs, repro steps, session details. No back and forth needed.

Jam for Customer Support is available on Intercom today, and we’ll be adding more helpdesks shortly (Zendesk next, then HubSpot).

Get started free!

We can’t wait for you to get started. You can share this 90 second product walkthrough with your customer support team to help them get started.

Happy faster debugging for customer issues! ⚡️