Pictory is one of the fastest-growing startups in the artificial intelligence space. They use AI to convert long-form content into hundreds of short-form multimedia content pieces. By using Pictory’s video creation engine, marketers can generate more leads and boost sales fast.
Bug reporting was chaotic and slowed the development velocity
Today, Pictory has a much larger team. But when Neha first came across Jam, they only had 15 people working at the company. Everyone had to wear a lot of hats. So product managers were not only responsible for the product roadmap but also for QA.
When Neha saw bugs, she had to manually capture screenshots, videos, and browser logs across multiple tools. This made reliably reproducing bugs for engineers nearly impossible. It also took up a lot of her time.
"It was very hectic...this constant back and forth," Neha recalls. "I found a bug, sent it to engineering, and they would say 'Can you reproduce it and send me the console log?'"
"I found a bug, sent it to engineering, and they would say 'Can you reproduce it and send me the console log?'" - Neha Kalani, Product Manager
This fragmented process bogged down both product and engineering. The needless context-switching slowed Neha down. And developers struggled to diagnose issues from partial information.
Jam captures everything an engineer needs to fix bugs
Once Neha found Jam, it streamlined Pictory's workflows overnight. With the browser extension, she could instantaneously capture videos, network requests, console logs, and more in a single shareable link.
"Jam captures everything together. It hits all the pain points and allows us to get time back to find more bugs." - Neha Kalani, Product Manager
Now when Neha spots a bug, she can reproduce it, record it, and send it to engineers in just seconds. Instant replay lets the engineers see exactly what went wrong and helps them find the root cause faster than before. As engineers loved it, Neha introduced more people to Jam in the company. Today, Jam is a part of Pictory’s QA workflow when shipping new features.
Faster bug resolution, improved developer productivity
With Jam, Pictory can do more with less. Neha and the QA team can test more features, and engineers spend less time scratching their heads.
Bug reporting and resolution are estimated to be 2-5X faster than Pictory's previous workflow. Neha can now "record, forget, and move on" without worrying about if a bug was logged or not.
"Record, Forget, and Move On" - Neha Kalani, Product Manager
The unified Jam platform eliminates the need for manual log collection across disparate tools. Developers have all the info they need to rapidly squash bugs on the first try.
By improving collaboration, Jam has helped Pictory ship new AI features faster than ever before. The team can focus their energy on wowing users rather than wrestling with bugs.