718px
Come and jam with us

Hear how we’re building the fastest and clearest tool for reporting bugs.
Latest Posts
 
Interviews

A Q&A with Nemo Blackburn on must-have tools, habits and workflows as the Founding Product Manager at Primitives

Each week we talk to people we admire to learn about how they work: their processes, tools they use, and what drives them. It's an opportunity to get a sneak peek into how other builders and makers do their jobs. So you might get inspired and learn something new, or,
3 min read
 
Interviews

Jeff Anders, Co-Founder of Ambrook, on how to go from designer to manager

In each episode of our podcast, we talk to amazing product builders to learn about how they work, their processes, tools they use, and things that inspire them. It's an opportunity to get a sneak peek into how other builders and makers do their jobs. In this episode, we interviewed
16 min read
 
Interviews

Q&A with Rishab Hegde, Product Lead at Rippling on must-have tools and workflows

Each week we talk to people within our network to learn about how they work, their processes, tools they use, and things that inspire them. It's an opportunity to get a sneak peek into how other builders and makers do their jobs. So you might get inspired and learn something
3 min read
 
Interviews

Daniel Castro, design leader at Exabeam on how you can find mentors in design

Each episode of our podcast, we talk to amazing product builders to learn about how they work, their processes, tools they use, and things that inspire them. It's an opportunity to get a sneak peek into how other builders and makers do their jobs. In this episode, we interviewed Daniel
11 min read
 
Founders

8 fundraising tips I learned as a VC to help you raise your seed round.

Raising VC is one of the most confusing parts of being a founder. Before co-founding Jam, I was really lucky to spend a few years as a VC at Union Square Ventures and watch hundreds of founders pitch. Of course there's no one good way to raise, but here are
5 min read
 
QA

How to hire your first QA person at your startup

Building a bug-free product is important at any company, but at a startup especially, it can make all the difference. While there’s an old startup trope that your product should be so needed that people will use it even when it’s buggy, that advice does not seem to
4 min read
 
Interviews

Q&A with Nitzan Goldenberg from SeatGeek on must-have tools as a QA leader

Each week we talk to people within our network to learn about how they work, their processes, tools they use, and things that inspire them. It's an opportunity to get a sneak peek into how other builders and makers do their jobs. So you might get inspired and learn something
2 min read
 
Building Jam

How to always stay on top of customer feedback

Customer feedback is a gift. What happens when this valuable feedback is lost in the noise? You lose an opportunity to improve your product and make your customers happy. At Jam, we are maniacal about customer satisfaction. Here’s how we do it: The first step is to make sure
6 min read
 
Building Jam

How to spin up recruiting at your early-stage startup, the Jam recruiting playbook

When we needed to recruit our first hires at Jam, after we exhausted asking everyone we knew for recommendations, we weren’t sure where to go from there. Do we just post on LinkedIn? Do we work with a recruiting agency? Is TopTal or Hired the way to go? We
5 min read
 
Building Jam

8 tips for building a fast-paced remote startup culture

Building a remote startup isn't easy. How do you build a fast-paced, collaborative culture when everyone is remote? At Jam, we've learned a lot about how to build a remote startup over the past two years. Here are some of our favorite tips and tricks for creating a thriving remote
4 min read
 

9 things not to do in a customer call

First time customer calls can be intimidating. You are hopping on a zoom and trying to convince someone else that there’s a better way to do things. I've done over a 1000 customer calls in the last 4 years. I learned the hard way about the big no nos
2 min read
 
Product Management

The Pizza-Lover's Guide to Knowledge Management Tools

The world is full of great documentation tools. After 10 years of bouncing around nearly all of them, I’m here to give you an overview of some of my favorites as they compare to Pizza. The Pizza Framework As a product manager, a significant portion of my job is
4 min read
 

My favorite lesser known tools for startup founders

Hey startup founders! Here are my favorite lesser-known tools that I use and rely on as a founder. What are yours? Journey - for creating awesome presentations really fast Hireflow - for automating reaching out to potential candidates right from their Linkedin profiles Daily Toast - my favorite standup timer
1 min read
 
Product Management

How to run a retrospective (remotely)

Retrospectives can be an incredibly important part of any product team's process. At Jam, we do 15-30 minute retrospectives after every major feature ships, and after every production incident. Retrospectives have had incredible impactful at Jam. Many of the ways we do things now are a direct result of a
8 min read
 
Product Management

The best free bug reporting template for QA and PMs

Bug reporting is an essential part of any product development process but doing it effectively is often easier said than done. Finding and logging bugs improperly can bug your development team big time if you aren't careful. Bug reporting templates can go a long way towards saving time and making
5 min read
 
QA

Smoke testing vs. sanity testing: the easiest guide to understanding the difference

Perhaps this is your first product, or perhaps it's your 100th. Either way, it's testing time, baby! But testing time is tricky if you aren't familiar with the nomenclature developers and QA testers use in product development. Two of those terms are "smoke testing" and "sanity testing." And in this
4 min read
 
QA

The simplest guide to creating a traceability matrix for QA

One of the most helpful ways to document your product for QA is by creating a traceability matrix. A traceability matrix is exactly what it sounds like: a handy grid that allows you to trace which of your test cases map to which of your product features and requirements. It
4 min read
 
Engineering

Top 5 picks: Chrome extensions for developers

There are so many great Chrome extensions to help developers, but with so many to try, how do you know which ones are actually great? I asked the developers on the Jam team for the ones they use every day. Here are our top picks! 👇 1 – ModHeader Easiest way to
2 min read
 
QA

5 best Chrome extensions for QA

QA can be a tedious task, but fortunately, there are many tools that make it a lot easier. Chrome extensions, in particular, go a long way to taking the frustration out of QA. Here are our top picks for the 5 best Chrome extensions for QA. 👇 #1 BugMagnet – best for
3 min read
 
Product Management

Your ultimate guide to user acceptance testing (UAT)

The phrase "test, test, test" is thrown around so much that it's become a bit of a cliche. But there is a rationale behind the phrase's popularity. Testing is vital for software development teams (even if it's a bit of a drain!). Without testing, your users may be stuck with
4 min read
 
Project Management

Scrum explained: the easiest understandable guide to scrum

You can't go to a dev conference, read most companies' LinkedIn posts, or watch anything about project management on YouTube without hearing the word "scrum" thrown around. "Scrum" is without a doubt a buzzword, but it's more than just a future-oriented marketing phrase. So what is scrum, and how can
5 min read
 
Design

5 must-have Chrome extensions for designers

There are so many great Chrome extensions for designers now. The thing is, with so many extensions out there, how can you know which ones are “meh” and which ones are great? We tried them all so you don't have to! 😅  Here's our 5 must-have Chrome extensions that soon you
3 min read
 
QA

What is regression testing?

You know how in every movie about time travel, they go back and make a minor change, and then everything is different when they get back to the present? Well, sometimes making changes to your code is exactly like that. That’s why we have regression testing. Regression testing allows
5 min read
 
Project Management

Scrum vs. kanban: ultimate guide

As a developer, you know the importance of getting work done—not just on time, but efficiently too. However, it’s not always as simple as sitting down and getting through the project from A to Z. With the rise of Agile methodology, Scrum and Kanban have been two of
5 min read
 
Project Management

Choosing an issue tracker: Jira vs. Asana

Jira and Asana are company names that you’ve probably heard more than once, especially if you work in project management or as part of a marketing team. Both are great project management software options with different reasons to want to use them. If you’re curious about which one
3 min read