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Latest Posts
 
Developer Productivity

How to move fast and not break things as a remote company

The Facebook-era “move fast and break things” startup motto no longer applies in today’s hyper-competitive environment. This is especially true for SaaS startups like Jam, where customers trust and rely on their products to complete their work. If you’ve met anyone on the Jam team, you know we
4 min read
 
Founders

Bugs vs. product-market fit: why even startups need to build high quality products

When you're in the earliest stages of your startup trying to find product-market fit, the advice everyone gives you is to ship fast and ship messy, because you'll know you have product-market fit when users are willing to jump through hoops and use your product even when it’s janky
4 min read
 
Engineering

Automating Chrome extension publishing with GitHub Actions

In the earlier days of Jam engineering, we did a few things that don’t scale. As one of those many things, we manually submitted the extension to the Chrome Web Store. This meant whenever we wanted to release newer versions of our extension, one of our engineers had to
4 min read
 
Interviews

A Q&A with Alex Wolfe, program manager at Airtable, on must-have productivity tools, habits, and workflows

Each week we talk to people we admire to learn about how they work: their processes, the tools they use, and what drives them. It's an opportunity to get a sneak peek into how other builders and makers do their jobs. So you might get inspired and learn something new,
3 min read
 
Interviews

A Q&A with Kayleen Standridge, product manager at ClickUp, on must-have productivity tools, habits, and workflows

Each week we talk to people we admire to learn about how they work: their processes, the tools they use, and what drives them. It's an opportunity to get a sneak peek into how other builders and makers do their jobs. So you might get inspired and learn something new,
2 min read
 
Interviews

A Q&A with Kirk Fernandes, founder of Merit, on must-have productivity tools, habits and workflows as a startup CEO

Each week we talk to people we admire to learn about how they work: their processes, tools they use, and what drives them. It's an opportunity to get a sneak peek into how other builders and makers do their jobs. So you might get inspired and learn something new, or,
5 min read
 
Developer Productivity

5 tools you can use to boost developer productivity

It's really important on any team to use tools, processes and workflows that unblock developers and help boost their productivity. Luckily, there are some great tools out there who help solve pieces of the developer productivity puzzle. We're building one – Jam – saving developers hundreds of thousands of debugging minutes through
4 min read
 

Tom Takigayama, Director of Product Design at Justworks on how you can manage high-functioning teams

In each episode of our podcast, we talk to amazing product builders to learn about how they work, their processes, the tools they use, and the things that inspire them. It's an opportunity to get a sneak peek into how other builders and makers do their jobs. In this episode,
10 min read
 
Interviews

Philina Fan on her journey from a fashion designer to a digital product designer at Handshake

In each episode of our podcast, we talk to amazing product builders to learn about how they work, their processes, tools they use, and things that inspire them. It's an opportunity to get a sneak peek into how other builders and makers do their jobs. In this episode, we interviewed
16 min read
 
Interviews

Diego Zaks, design leader at Ramp on how building trust can make you a better designer

In each episode of our podcast, we talk to amazing product builders to learn about how they work, their processes, the tools they use, and the things that inspire them. It's an opportunity to get a sneak peek into how other builders and makers do their jobs. In this episode,
11 min read
 
Product Management

How to find your product adoption indicator: a step-by-step guide to finding the number that makes your users stick

Every startup needs to know what makes a user stick. Figuring this out helped us make key decisions to grow our business. We’ve all heard about Facebook's "7 friends in 10 days" story. But how do you go about finding what makes your product stick? We’ve got a
6 min read
 
Interviews

A Q&A with Omar Torres on being the Founding Engineering Manager at Chessly

Each week we talk to people we admire to learn about how they work: their processes, the tools they use, and what drives them. It's an opportunity to get a sneak peek into how other builders and makers do their jobs. So you might get inspired and learn something new,
4 min read
 
QA

So, you’ve been asked for a HAR file. Here’s what to do.

Welcome to the easiest guide to sending a HAR file. Below are steps for Chrome, Safari, Microsoft Edge and Firefox. Engineers often ask for HAR files to help them debug issues you’ve reported. It’s going to take you just a minute or two to do and it will
7 min read
 
Interviews

Q&A with Tom Jodeit, Senior Product Manager at Procore on must-have tools and habits

Each week we talk to people within our network to learn about how they work, their processes, tools they use, and things that inspire them. It's an opportunity to get a sneak peek into how other builders and makers do their jobs. So you might get inspired and learn something
3 min read
 
Interviews

A Q&A with Nemo Blackburn on must-have tools, habits and workflows as the Founding Product Manager at Primitives

Each week we talk to people we admire to learn about how they work: their processes, tools they use, and what drives them. It's an opportunity to get a sneak peek into how other builders and makers do their jobs. So you might get inspired and learn something new, or,
3 min read
 
Interviews

Jeff Anders, Co-Founder of Ambrook, on how to go from designer to manager

In each episode of our podcast, we talk to amazing product builders to learn about how they work, their processes, tools they use, and things that inspire them. It's an opportunity to get a sneak peek into how other builders and makers do their jobs. In this episode, we interviewed
16 min read
 
Interviews

Q&A with Rishab Hegde, Product Lead at Rippling on must-have tools and workflows

Each week we talk to people within our network to learn about how they work, their processes, tools they use, and things that inspire them. It's an opportunity to get a sneak peek into how other builders and makers do their jobs. So you might get inspired and learn something
3 min read
 
Interviews

Daniel Castro, design leader at Exabeam on how you can find mentors in design

Each episode of our podcast, we talk to amazing product builders to learn about how they work, their processes, tools they use, and things that inspire them. It's an opportunity to get a sneak peek into how other builders and makers do their jobs. In this episode, we interviewed Daniel
11 min read
 
Founders

8 fundraising tips I learned as a VC to help you raise your seed round.

Raising VC is one of the most confusing parts of being a founder. Before co-founding Jam, I was really lucky to spend a few years as a VC at Union Square Ventures and watch hundreds of founders pitch. Of course there's no one good way to raise, but here are
5 min read
 
QA

How to hire your first QA person at your startup

Building a bug-free product is important at any company, but at a startup especially, it can make all the difference. While there’s an old startup trope that your product should be so needed that people will use it even when it’s buggy, that advice does not seem to
4 min read
 
Interviews

Q&A with Nitzan Goldenberg from SeatGeek on must-have tools as a QA leader

Each week we talk to people within our network to learn about how they work, their processes, tools they use, and things that inspire them. It's an opportunity to get a sneak peek into how other builders and makers do their jobs. So you might get inspired and learn something
2 min read
 
Building Jam

How to always stay on top of customer feedback

Customer feedback is a gift. What happens when this valuable feedback is lost in the noise? You lose an opportunity to improve your product and make your customers happy. At Jam, we are maniacal about customer satisfaction. Here’s how we do it: The first step is to make sure
6 min read
 
Building Jam

How to spin up recruiting at your early-stage startup, the Jam recruiting playbook

When we needed to recruit our first hires at Jam, after we exhausted asking everyone we knew for recommendations, we weren’t sure where to go from there. Do we just post on LinkedIn? Do we work with a recruiting agency? Is TopTal or Hired the way to go? We
5 min read
 
Building Jam

8 tips for building a fast-paced remote startup culture

Building a remote startup isn't easy. How do you build a fast-paced, collaborative culture when everyone is remote? At Jam, we've learned a lot about how to build a remote startup over the past two years. Here are some of our favorite tips and tricks for creating a thriving remote
4 min read
 

9 things not to do in a customer call

First time customer calls can be intimidating. You are hopping on a zoom and trying to convince someone else that there’s a better way to do things. I've done over a 1000 customer calls in the last 4 years. I learned the hard way about the big no nos
2 min read