Getting started

Understand Jam's features and how to use them

Overview

Jam helps customer support, product and engineering teams capture and debug issues faster by capturing automatic technical context. Join 200K+ users who capture feedback, issues and bugs with all developer details included.

How to Create Jams

Jams can be created in two ways:

Request a Jam from anyone

Getting recordings from users, customers, or team members

Record a Jam yourself

Directly capture issues while working via Jam's Chrome extension or iOS app

Use Case	Best for	When to use
Request a Jam from anyone	Getting recordings from users, customers, or team members	Customer bug reports, a-sync user feedback, or remote debugging with team members.
Record a Jam yourself	Direct issue capture while working	Testing your own product, documenting bugs during development, or capturing issues in real-time.

What's Captured Automatically

Every Jam captures essential debugging information without manual effort:

Visual Context

Screenshots and screen recordings with annotation tools

Metadata Customizable

URL, timestamp, device info, browser version, OS, and more

Developer Logs

Console logs and complete network request details and more

User Events

User clicks, navigation events and more

Both recording links and capturing a Jam via our Chrome extension give you the same comprehensive technical context in one easy to share Jam link.

Customization

1. Custom Metadata: Extend what Jam captures with one function call via Jam.Metadata

2. Sentry Integration: Connect Sentry to see your backend logs directly in Jam.

3. Recording Links with Console Logs: Recording links can capture console and network logs from anyone who uses them. Recording Links

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