How to integrate Jam with Intercom Fin

Intercom Fin is an AI assistant that can handle customer conversations automatically. While Fin operates as an AI, you can build custom workflows and integrate Fin with your existing processes.

Requirements

✅ This is a feature for paid plans ✅ Jam Intercom App installed in the Intercom workspace ✅ Web channel only (mobile not supported) ✅ Fin workflow configuration required

How the Integration Works

The integration works by adding the Jam Intercom App directly to your Fin workflows, allowing you to prompt users for screen recordings at specific points in your customer support process. For example, you could place Jam before Fin starts to gather context, or before handing off the conversation to a human agent.

Adding Jam to Your Fin Workflow

Step 1: Access Your Fin Workflow

Navigate to your Fin workflow where you want to add Jam integration.

Step 2: Set Channel to Web

Ensure your workflow channel is set to "Web".

Jam for Intercom currently doesn't support mobile devices. Make sure to set your workflow channel to Web, otherwise Jam will not work as expected.

Step 3: Add Jam Step

At any point in your Fin workflow, you can add a new step:

1. Click "Add step"

2. Select "Send an app"

3. Choose "Jam" from the list of available apps

How to add Jam step in Fin workflow

If you don't see Jam in the available apps list, please go back to Jam for Customer support documentation install Jam in your Intercom workspace.

Current Limitations

For now, Jam for Intercom can only be activated with Fin Workflows, integration via Fin Tasks is currently not possible.