How to Use Recording Links
Creating a Recording Link
From the Jam Dashboard
Click "+ New"
A pop-up appears, click "Create Link" (optionally name your link as a reference)
The link will be automatically copied to your clipboard, ready for sharing!
Sharing Recording Links
Recording links work anywhere you can paste a URL:
Email: "Hi there, can you click this link and show us what you're experiencing? [recording link]"
Support tickets: Paste directly into Zendesk, Intercom, or HubSpot responses
Chat messages: Slack, Teams, or any messaging platform
Customer forms: Include in help documentation or contact forms
What Recipients Experience
When someone clicks your recording link:
Instant access - Opens directly in their browser, no downloads
Simple interface - Big "Start Recording" button, clear instructions
One-click recording - Captures their screen, showing the bug
Submit Recording - Recording uploads and notifies you immediately
Viewing Recording Links Jams
Recordings from recording links appear in your Jam dashboard as regular Jams:
You'll receive an email notification when a Jam from your recording link is submitted
Find the recording in your team's Jam dashboard
All your integrations work normally - recordings route to Jira, Linear, etc.
Technical Setup for Logs and Network Requests
Setting up Recording Links with console logs, network requestsPro Tips
Single-use by default: Recording links expire after a single use. Generate new links for additional recordings.
Reusable links: Coming July 2025 - perfect for ongoing customer support or QA workflows, feedback buttons, email signatures, pinned Slack messages, and more!
Universal compatibility: Recording Links are compatible with the desktop versions of Chrome, Edge, Firefox, and Safari.
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