How to Use Recording Links

Creating a Recording Link

From the Jam Dashboard

1. Go to jam.dev/s/recording-links

2. Click "+ New"

3. A pop-up appears, click "Create Link" (optionally name your link as a reference)

4. The link will be automatically copied to your clipboard, ready for sharing!

Sharing Recording Links

Recording links work anywhere you can paste a URL:

• Email: "Hi there, can you click this link and show us what you're experiencing? [recording link]"

• Support tickets: Paste directly into Zendesk, Intercom, or HubSpot responses

• Chat messages: Slack, Teams, or any messaging platform

• Customer forms: Include in help documentation or contact forms

What Recipients Experience

The experience is designed to be accessible to anyone, regardless of their technical background.

When someone clicks your recording link:

1. Instant access - Opens directly in their browser, no downloads

2. Simple interface - Big "Start Recording" button, clear instructions

3. One-click recording - Captures their screen, showing the bug

4. Submit Recording - Recording uploads and notifies you immediately

Viewing Recording Links Jams

Recordings from recording links appear in your Jam dashboard as regular Jams:

1. You'll receive an email notification when a Jam from your recording link is submitted

2. Find the recording in your team's Jam dashboard

3. All your integrations work normally - recordings route to Jira, Linear, etc.

Technical Setup for Logs and Network Requests

Setting up Recording Links with console logs, network requests

Pro Tips

Single-use by default: Recording links expire after a single use. Generate new links for additional recordings.

Reusable links: Coming July 2025 - perfect for ongoing customer support or QA workflows, feedback buttons, email signatures, pinned Slack messages, and more!

Universal compatibility: Recording Links are compatible with the desktop versions of Chrome, Edge, Firefox, and Safari.