Members and Roles

Overview
Jam currently offers two seat types: Viewer (free) and Creator/Admin (paid). Each seat type provides different levels of access and functionality within your team workspace. Your workspace’s plan, along with the number and type of paid seats, determines your subscription cost.
Here’s how these seat types work:
Examples of seat combinations and billing impact
Since your team workspace’s cost depends on seat types, here are common scenarios:
Only free seats:
Alex is invited to view Jams, give feedback, and comment occasionally but does not create new Jams. Alex uses a Viewer seat and remains free, not impacting your team’s workspace billing.
Free and paid seats:
Riley is a product manager who creates Jams regularly. Riley uses a Creator seat and is a paid member of the workspace.
Joe is a developer and uses a viewer seat to view and comment on Jams created by Riley. Joe’s viewer seat is a free member of your workspace.
Jordan frequently manages team members and workspace settings. Jordan has an Admin seat and is also a paid member.
All paid seats:
Taylor actively creates recording links, collaborates on integrations, and manages the workspace. Taylor holds both Creator and Admin capabilities under an Admin seat, impacting your billing.
How do people get a paid seat?
Self-upgrade (Viewer → Creator)
Viewers can automatically upgrade themselves to a paid Creator seat by performing specific actions:
Create a new Jam
Create a new recording link
Move or copy a Jam into a paid team via an integration
Send content to an integration, triggering active collaboration
Upgrade via Admin
Admins can manually upgrade a Viewer to a Creator or Admin seat anytime. They can also downgrade Creators back to Viewers (free) or switch Creator roles to Admin roles.
On Pro and Team plans, workspace Admins fully manage seat types and billing adjustments.
Admins receive notifications each time someone upgrades their seat automatically or manually, helping maintain control of your workspace billing.
Managing Seats
Manage seats on Team plan
On Team plan, workspace Admins control seat management directly. Here’s how Admins can manage user seats:
Go to your workspace settings page.
Select the Team tab.
Choose the member whose seat you want to manage.
Click their seat type (Viewer, Creator, or Admin) and select a new seat type from the available options.
Manage seats on Enterprise plans
If your workspace uses Single Sign-On (SSO) and Active Directory sync, you’ll need to manage member roles directly through your Identity Provider (IdP) and Active Directory. You won’t be able to manage these roles directly in Jam.
Manage seats on Legacy Plans
On Pro and Business plans, workspace Admins control seat management directly. Here’s how Admins can manage user seats:
Go to your workspace settings page.
Select the Team tab.
Choose the member whose seat you want to manage.
Click their seat type (Creator, or Admin) and select a new seat type from the available options.
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