Zendesk

Step-by-step guide how to get perfect customer recordings from Zendesk support requests

1. Create a new Recording Link from the Jam browser extension.

2. Copy & Paste the customer conversation URL as the Recording Link name (e.g., https://yourcompany.zendesk.com/agent/tickets/ABC-12345-XYZ.

3. Share the Recording Link in the customer conversation.

4. When the recording is ready, you will receive an email with the customer recording with a reference to the corresponding customer conversation.

If you want to capture logs and network requests from your Recording Links, follow this set up guide.