Jam’s data privacy and security practices adhere to rigorous enterprise standards. Our infrastructure, data policies and internal corporate processes have been run through extensive security tests by third-party auditors. We run quarterly vulnerability tests and annual exercises, as SOC 2 Type 2 requires.Documentation Index
Fetch the complete documentation index at: https://jam.dev/docs/llms.txt
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Privacy and data protection
Where are Jam recordings stored?
Jam stores all recordings with Google Cloud Platform. We don’t support redirecting Jams to your own storage.Can we choose when Jam recordings are to be deleted?
Yes, Jam customers can specify a data deletion schedule for their workspace. Contact us to implement your chosen schedule.Who has access to Jam recordings?
Jam provides Access Controls so that you can control who can view your Jams. You can set global permissions so that only people with verified access to an email address with your company domain can view Jams. You can further narrow access to specific email addresses on a per Jam basis.How does Jam gather consent from end customers?
An end customer must proactively choose to begin recording and to submit their recording before any visual and browser data is stored by Jam. Both steps are forms of consent that the end user can decline at their discretion.How does Jam minimize the amount of sensitive information it collects?
Jam gathers visual screen recordings and data directly from the user’s browser. We also collect audio if the user opts into recording their voice alongside their screen. Jam has put protective measures in place to ensure users do not share or expose unnecessary sensitive data. See the following resources for deeper details:- Jam obfuscates sensitive data from network requests: how Jam strips secrets
- Jam automatically blurs screen recordings: how auto-blur works
Can we tailor the automatic blurring feature?
Yes, Jam gives our customers control over what data elements will be automatically blurred during recordings. In this guide, we outline the data elements that are included in Jam’s default settings. It also includes instructions for how to choose data elements based on your own product context.Infrastructure and data management
Infrastructure
Jam uses Google Cloud Platform as the cloud provider to store data. For GCP, we use the Central US region. Jam uses Cloudflare for CDN. The Chrome extension is distributed through Google’s Chrome app store.Does Jam backup data?
Yes. Our data retention period depends on the frequency of the snapshots.| Frequency | Retention period |
|---|---|
| Hourly | 2 days |
| Daily | 7 days |
| Weekly | 4 weeks |
| Monthly | 12 months |