Customer Bug Reporting
Made Simple
One screen recording, and Jam gathers the rest.
Trusted by the world’s best teams
“Jam helps us quickly understand and replicate what customers are experiencing. There's less miscommunication, faster resolutions, and our collaboration with Engineering is more effective.”
Eli Sidiropoulou, Director of Customer Support at RestreamContext gathered without long conversations
Get technical context customers can't describe on their own
Easily get customer issue recordings wherever, whenever
Let customers share issues wherever they interact with you, so context is always clear. Send a link to record via chat, email or any other communication channel.
From support chat to dev-ready ticket in one shot
Jam delivers instant customer and dev context in a single view. Jam collects all of the details engineers will need, so that your customers and support don't have to.
Turbocharge your support response and resolution time
Start and resolve every issue with total clarity. When issue details are clear, engineering can move fast and support can communicate with customers seamlessly.
Confident handoffs between
support & engineering
Built-in context
Jam automatically includes all technical context that we know engineers ask for.
Configurable clues
Engineers can choose what metadata to include, answering their questions before they happen.
Aligned teams
Support and engineering speak the same language, cutting friction and building trust across the org.
Empower support teams
With questions and answers built into Jam, support can stay focused on customer experience.
Built for collaboration,
not silos
Equip your team with the context, tools, and insights they need to resolve issues faster
Feedback made effortless
Customers can capture and share exactly what they see in seconds, so support can jump right in.
Easy review to decide what's next
Use Jam AI to autofill reproduction steps and decide if it's a bug, training issue, or something else.
Every issue, fully documented
Screen recordings, logs, metadata and repro steps all in one view — no more chasing details.
Close the loop in one click
Send issues to the tools support & engineering already use for easy triage and fast follow-up.
Start resolving issues faster
Turn support interactions
into experiences customers love