Easy for Customers.
Clear for Engineering.
Led by Support.

Customer bug reporting made simple: one screen recording, and Jam gathers the rest.

Trusted by the world’s best teams

“Jam helps us quickly understand and replicate what customers are experiencing. There's less miscommunication, faster resolutions, and our collaboration with Engineering is more effective.”

Eli Sidiropoulou, Director of Customer Support at Restream
84%Reduction in troubleshooting calls
7xReduction in rejected eng tickets
2.7 daysFaster to resolve customer issues
3xFaster to reproduce customer issues

Context gathered without long conversations

Get technical context customers can't describe on their own

In-the moment capture

Easily get customer issue recordings wherever, whenever

Let customers share issues wherever they interact with you, so context is always clear. Send a link to record via chat, email or any other communication channel.

Embedded source of truth

From support chat to dev-ready ticket in one shot

Jam delivers instant customer and dev context in a single view. Jam collects all of the details engineers will need, so that your customers and support don't have to.

Fix customer issues faster

Turbocharge your support response and resolution time

Start and resolve every issue with total clarity. When issue details are clear, engineering can move fast and support can communicate with customers seamlessly.

Confident handoffs between
support & engineering

Built-in context

Jam automatically includes all technical context that we know engineers ask for.

Configurable clues

Engineers can choose what metadata to include, answering their questions before they happen.

Aligned teams

Support and engineering speak the same language, cutting friction and building trust across the org.

Empower support teams

With questions and answers built into Jam, support can stay focused on customer experience.

Supports workflows for

Built for collaboration,
not silos

Equip your team with the context, tools, and insights they need to resolve issues faster

Feedback made effortless
Feedback made effortless

Customers can capture and share exactly what they see in seconds, so support can jump right in.

Easy review to decide what's next
Easy review to decide what's next

Use Jam AI to autofill reproduction steps and decide if it's a bug, training issue, or something else.

Every issue, fully documented
Every issue, fully documented

Screen recordings, logs, metadata and repro steps all in one view — no more chasing details.

Close the loop in one click
Close the loop in one click

Send issues to the tools support & engineering already use for easy triage and fast follow-up.

Start resolving issues faster

Turn support interactions
into experiences customers love