Request Jams from customers

When a customer reports a bug, ask them to record it. A Recording Link lets them record their screen without installing anything, and the Jam lands in your workspace. The CLI creates links from a script, so your support tooling can send one with every new ticket.

Recording Links capture console logs and network requests only on a connected domain. See Connect Domain.

Ask your agent

Create a Recording Link for ticket https://example.zendesk.com/tickets/4812 and file its Jams in "Bug reports".

Do it yourself

Find your connected domain

jam recording-links urls

Copy the ID of the domain the customer uses.

Create a link for the ticket

jam recording-links create --name "Ticket 4812" \
  --recording-url-id <url-id> \
  --reference https://example.zendesk.com/tickets/4812 \
  --folder "Bug reports"

The receipt prints the link’s publicId and url. Send the URL to the customer, and keep the publicId for the next step.

Read the Jams that come back

jam recording-links jams <public-id>

Pass the receipt’s publicId, not its id.Each Jam carries the video, console, and network. Hand one to your agent with Fix a bug from a Jam link.

To see every Jam that arrived through any link, run jam list jams --origin recording_link.

For link expiration, metadata, and revoking a link, see Recording links.
For the dashboard workflow and help desk integrations, see Recording Links.

SDK

MCP & CLI

Webhooks

Ask your agent

Do it yourself

Next

​Ask your agent

​Do it yourself

​Next

Ask your agent

Do it yourself

Next