Customer Stories

How Laurel is accelerating their software development lifecycle with Jam

The problem Reproducing complicated bugs was making the lifecycle to ship products days vs minutes. Time is finite for Laurel and its customers, and they're on a mission to give busy professionals back that time through software that automates reporting and tracking billable hours. This means the Laurel

 

Product Updates

Launching today: Jam for Incognito – be 20x faster at reporting bugs in incognito!

We just launched Jam for Incognito – a 20x faster way to report bugs in incognito that includes all the diagnostics engineers need to troubleshoot and fix bugs. Now, when you log bugs in incognito, you’ll be able to: * 🐛 Capture an instant replay of a bug (no repro necessary!) * 📹 Record

 

Product Updates

Introducing JamGPT – your AI debugging assistant

Today, we're excited to announce JamGPT, a new AI debugging assistant that helps you fix bugs faster. 0:00 /0:39 1× While most things in product development have changed 100x since the 1990’s, how we report bugs has not. So we started a company to change

 

Engineering

Our journey with GraphQL and the trade-offs we've encountered along the way

At Jam, we initially chose GraphQL for our product due to its flexibility and ability to build lightweight and fast front-ends. However, as we’ve scaled, we have encountered challenges with GraphQL related to maintainability, debugging and monitoring. Even within our engineering team, the jury is out on whether those

 

Engineering

Debugging a complicated chain of events that led to a bug

We built Jam to help you file bugs. But we’re not perfect! Here’s a quick teardown on one of our own bugs—a bug that affected some users during their first Jam install. We’re writing this because we’re imperfect, and we think it’s a great

 

Engineering

Migrating from MongoDB to Postgres: Part 1

This is the first part of an upcoming series documenting our work in migrating databases from MongoDB to Postgres. We did this with zero incidents, having planned the changes over 6 weeks, and executed them in under an hour. We’d love to share our thoughts on how we approached

 

Bug reporting guides

Why sharing network logs is important when reporting a bug

Picture this: You share a bug with an engineer, and they're asking for "network logs." Fear not, here are the steps to find and share dev logs - and why they're important.

 

Product Updates

Introducing Jam Embeds: help your team debug faster ⚡️

Meet Jam Embeds – perfectly embed Jams into Notion and Slack! Here’s how it works: Drop a Jam into your Notion bug tracking board: Or send a Jam to Slack: And you get a perfect embed complete with all the debugging info devs need, like console & network errors. Faster

 

Engineering

Creating custom embeds with an oEmbed API using Cloudflare Workers

If you have a SaaS product that you want to embed into other platforms like Notion, you might find yourself struggling with the limitations of existing embed options. The good news is, you can create your own custom embeds by creating an oEmbed API using Cloudflare Workers. In this post,

 

Founders

7 tips I wish I had known about finding product-market fit

Finding product-market fit can be one of the most challenging and confusing parts of being an early-stage founder. While some rare startups hit product-market fit right out of the gate, it often takes companies multiple years. I’ve asked multiple entrepreneurs this week how long it took to find product/

 

Bug reporting hasn't changed since the 1990's

As we are nearing a major milestone of 15,000 users, I wanted to thank you all and share a little more about our journey. It's 2023, and most teams still collaborate on bug fixes the way they did in the 90's. Have you ever experienced

 

The bug reporting process: an outdated remnant of the 1990s

It's astonishing how little the world of bug reporting has changed since the 1990’s. Despite all the technological advancements we've made in the rest of software development, the way we handle bugs has stayed the same. Does this scenario sound familiar to you? An engineer

 

Product Management

How technical does a product manager need to be?

As a product manager, you play a critical role in the success of the product and team you manage. The responsibilities of a product manager can vary widely and can be different company to company but in general all aspects of product development, from defining the product's strategy

 

Famous bugs

How a single line of code brought down a half-billion euro rocket launch

It’s Tuesday, June 4th, 1996, and the European Space Agency is set to launch its new Ariane 5 rocket for the first time. This is the culmination of a decade of design, testing and a budget spending billions of euros. The goal of Ariane 5 is simple, but the

 

11 tips for managing a remote team

Managing any team remotely comes with difficult challenges. Over the past few years many teams were hurled into a remote first way of working and had to figure things out for themselves. If you’re not looking to optimize how you manage a remote team with best practices, follow these

 

Product Management

Top 10 books for product managers

I personally believe product managers should be voracious readers. There are plenty of books that a product manager should read. Too much really, so I figured I’d put together some of my favorites. Below are some tried and true books every PM should read throughout their career regardless of

 

Product Management

Tips & tricks for doing a demo at show & tell

There is an art to demoing a new feature or product. You and your team have spent weeks or months working on this project so you justifiably want to show it off to everyone. A lot of companies have a show & tell or a demo day or system demo.

 

4 trends shaping software quality this year

2023 – what a year for those who build software! First, a financing bubble made it so every software team needed to ship better software faster than ever. Then, a massive downturn made those same teams need to do more with fewer resources. At Jam, we see an inside view on

 

4 software quality trends to watch in 2023

The tech industry is navigating unprecedented times: a record VC funding bubble caused a hyper-competitive market, followed by a dramatic downturn with mass layoffs. The result is that companies are under pressure to deliver high-quality software faster than ever before, all with fewer resources and people. At the same time,

 

Product Updates

Introducing Jam for Teams: help everyone report bugs better!

We’re so excited to announce Jam for Teams – now in beta! With Jam for Teams, you get a shared workspace to bug bash, collaborate and troubleshoot, plus extra security features and access controls. With everyone on your team jamming, you can ensure engineers always have the details they need

 

Product Management

7 tips to supercharge your productivity as a product manager

As a product manager, it's vital you’re as productive and effective as possible. But productivity is not just about working harder or longer hours; it's about working smarter and more efficiently. Here I've put together 7 tips I’ve found helpful throughout my

 

Product Management

9 best productivity tools for product managers

Productivity is crucial for product managers, who are responsible for wearing many hats (a.k.a are very busy!). We surveyed product managers at some of the top companies in the industry, including Google, Microsoft, and Vercel, to find out their favorite tools for staying organized and on track. Here

 

Interviews

A Q&A with Jonathan Ross, Israel's Head of QA at Just Eat Takeaway: from kibbutz farmer to QA in the metaverse

This week we talked to Jonathan Ross, Head of QA at Just Eat Takeaway. His path to QA is wild: from Kibbutz farmer, to leading QA in the metaverse, to now running a QA team at Just Eat Takeaway, the leading global online food delivery marketplace. So, what’s it

 

10 tips for onboarding as a new product manager

Onboarding as a new product manager can be an overwhelming experience. You’re not only learning the ins and outs of a new company, but you're also responsible for managing a product and leading a team. You're usually coming in cold to a hot situation. It

 

Engineering

Building the ClickUp integration at Jam

At Jam, our mission is to help teams ship high-quality software, faster. We do this by making it easier to communicate about and fix bugs. Our tool makes sure all the information engineers need to debug a bug, like network requests, console logs, screenshots, videos, and device, OS, and browser