Get technical diagnostics via
Intercom
Align support & engineering with the Jam Intercom app
Trusted by the world’s best teams
“Jam helps us quickly understand and replicate what customers are experiencing. There's less miscommunication, faster resolutions, and our collaboration with Engineering is more effective.”
Eli Sidiropoulou, Director of Customer Support at RestreamContext gathered without long conversations
Async recording links that capture the full picture
Easily get customer issue recordings through Intercom
Let customers share issues wherever they interact with you, so context is always clear. Send a link to record via chat, email or Slack, and get notified right in Intercom.
From support chat to dev-ready ticket in one shot
Jam delivers instant customer and dev context in a single view. Jam collects all of the details engineers will need, so that your customers and support don't have to.
Turbocharge your support response and resolution time
Start and resolve every issue with total clarity. When issue details are clear, engineering can move fast and support can communicate with customers seamlessly.
Confident handoffs between
support & engineering
Built-in context
Jam automatically includes all technical context that we know engineers or AI coding tools need.
Configurable clues
Engineers can choose what metadata to include, answering their questions before they happen.
Aligned teams
Support and engineering speak the same language, cutting friction and building trust across the org.
Empower support teams
With questions and answers built into Jam, support can stay focused on customer experience.
Built for collaboration,
not silos
Equip your team with the context, tools, and insights they need to resolve issues faster
Feedback made effortless
Customers can capture and share exactly what they see in seconds, so support can jump right in.
Privacy built in
Keep your customers’ data private. Sensitive fields are blurred the moment you hit record.
Every issue, fully documented
Screen recordings, logs, metadata and repro steps all in one view — no more chasing details.
Close the loop in one click
The Intercom Operator sends Jams directly to the tools support & engineering use. Every Jam is tied to the original Intercom conversation.
Safe, secure, and private.
Jam is built with industry-leading security to keep your work safe at every layer.
Jam is independently audited for SOC 2 Type II. Request SOC 2 →
We comply with the EU’s General Data Protection Regulation (GDPR).
Automatic logs track key workspace events for the custom retention periods.
Control who can do what. Manage system-level privileges.
Start resolving issues faster
Turn support interactions
into experiences customers love