Skip to main content
Jam records a single tab, an entire window, or your full desktop. When recording a window or your entire desktop, Jam captures console logs and network requests from every tab you interact with during the recording (as long as Jam is installed in that browser window). When a bug spans multiple tabs, for example something updating in one tab but not another, desktop recording captures console logs and network requests from all tabs simultaneously. Engineers see the full picture even when the bug isn’t contained in a single tab. That way engineers can track a bug through multiple sites, tabs and windows. See steps here to enable Jam on incognito windows: Incognito sessions.

​
Troubleshooting permissions on Mac

If you are using a Mac and are unable to record your desktop using Jam, follow these steps to fix it:
1

Open System Preferences

Open System Preferences.
2

Open Security & Privacy

Open Security & Privacy.
3

Navigate to Privacy tab

Click the Privacy tab.
4

Select Screen Recording

Select Screen Recording from the list.
5

Remove and re-add Google Chrome

If you don’t see Google Chrome on the list, skip to Step 6. If you see Google Chrome on the list, carefully follow the next steps. Remove Google Chrome from the list using the minus icon.
6

Add Google Chrome

Add Google Chrome to the list using the plus icon.