Skip to main content

Documentation Index

Fetch the complete documentation index at: https://jam.dev/docs/llms.txt

Use this file to discover all available pages before exploring further.

Jam works with Jira Service Management through Recording Links, shareable URLs you generate in the Jam browser extension and paste directly into a request or ticket comment. When the reporter clicks the link and records, the resulting Jam arrives in your dashboard with a reference back to the original Jira issue.

​
How to request a Jam from Jira Service Management

1

Create a Recording Link

Open the Jam browser extension and click Request a Recording.
2

Paste the issue URL as the link name

Copy the Jira issue URL (e.g., https://yourcompany.atlassian.net/servicedesk/customer/portal/1/ISSUE-123) and paste it into the Recording Link name field. This creates a reference between the Jam and the issue for easy lookup later.
3

Generate the link

Click Create link. The link is automatically copied to your clipboard.
4

Share the link in the issue

Paste the Recording Link into your Jira comment or request reply and send it to the customer or reporter.
5

Receive the recording

When the reporter records and submits, you receive an email notification. The Jam appears in your dashboard with a reference to the Jira issue.

​
What reporters experience

The recording flow requires no downloads or account:
  1. The reporter clicks the Recording Link and it opens directly in their browser.
  2. They click Start Recording and capture the issue on screen.
  3. The recording uploads automatically and you are notified immediately.

​
What data is collected

Each Jam submitted through a Recording Link includes:
  • Screen recording: a video of the reporter’s screen
  • System metadata: browser version, operating system, screen resolution
  • Reference URL: the Jira issue URL you attached when creating the link
Console logs and network requests are not captured by default. To collect them, connect a custom recording domain. See Set up a custom recording domain.

​
Tips for Jira Service Management workflows

Use the jam-reference URL parameter to automatically attach the Jira issue URL to every Jam from a reusable link: 
https://recorder.jam.dev/QrBnf3s?jam-reference=https%3A%2F%2Fyourcompany.atlassian.net%2Fbrowse%2FISSUE-123
Use the jam-title parameter to pre-populate the Jam title with the issue key or summary, making it easier to find recordings in your dashboard: 
https://recorder.jam.dev/QrBnf3s?jam-title=ISSUE-123+Login+page+crash
Create a reusable Recording Link and save it as a Jira automation action or comment template. This lets agents request recordings at scale without generating a new link for every issue.