Manage Seats in Jam
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Who can use this feature
Available on all Pro, Team and Enterprise plans.
Each member of a Jam workspace has a seat. The seat type determines what they can do within your workspace and how they affect your billing.
Your workspace’s plan, along with the number and type of paid seats, determines your subscription cost.
Jam currently offers two seat types: Viewer (free) and Creator/Admin (paid). Each seat type provides different levels of access and functionality within your team workspace.
Here’s how these seat types work:
The Viewer seat is a free role that makes collaboration easy. Viewers can access and comment on Jams but cannot create or manage them in team workspaces.
Viewers can self-upgrade to a paid Creator seat by taking certain actions within your team workspace, such as:
Creating a Jam
Creating a recording link
Sending a Jam to an integration
Moving a Jam into a paid team via any integration
The Creator seat is a paid role designed for team members who actively create and manage content within your team’s workspace. Creators have full capabilities, including:
Creating, moving, and deleting Jams and recording links
Moving content between teams and integrations
Actively collaborating within a paid team workspace
Creators impact your workspace’s billing, as each Creator occupies a paid seat.
The Admin seat is a paid, permanent role intended for managing workspace settings and members. Admins have all Creator capabilities, plus additional management privileges, including:
Managing workspace settings and member roles
Controlling billing and subscription details
Upgrading or downgrading members between Viewer, Creator, and Admin roles
Admins also occupy a paid seat and directly impact your billing.
Examples of seat combinations and billing impact
Since your team workspace’s cost depends on seat types, here are common scenarios:
Only free seats:
Alex is invited to view Jams, give feedback, and comment occasionally but does not create new Jams. Alex uses a Viewer seat and remains free, not impacting your team’s workspace billing.
Free and paid seats:
Riley is a product manager who creates Jams regularly. Riley uses a Creator seat and is a paid member of the workspace.
Joe is a developer and uses a viewer seat to view and comment on Jams created by Riley. Joe’s viewer seat is a free member of your workspace.
Jordan frequently manages team members and workspace settings. Jordan has an Admin seat and is also a paid member.
All paid seats:
Taylor actively creates recording links, collaborates on integrations, and manages the workspace. Taylor holds both Creator and Admin capabilities under an Admin seat, impacting your billing.
Self-upgrade (Viewer → Creator)
Viewers can automatically upgrade themselves to a paid Creator seat by performing specific actions:
Create a new Jam
Create a new recording link
Move or copy a Jam into a paid team via an integration
Send content to an integration, triggering active collaboration
Example: Casey is initially assigned a Viewer seat. Casey creates a new Jam to collaborate actively with their team. By creating that Jam, Casey automatically upgrades from a Viewer seat to a Creator seat, which updates the workspace billing
Upgrade via Admin
Admins can manually upgrade a Viewer to a Creator or Admin seat anytime. They can also downgrade Creators back to Viewers (free) or switch Creator roles to Admin roles.
On Pro and Team plans, workspace Admins fully manage seat types and billing adjustments.
Admins receive notifications each time someone upgrades their seat automatically or manually, helping maintain control of your workspace billing.
On Team plan, workspace Admins control seat management directly. Here’s how Admins can manage user seats:
Go to your workspace settings page.
Select the Team tab.
Choose the member whose seat you want to manage.
Click their seat type (Viewer, Creator, or Admin) and select a new seat type from the available options.
If your workspace uses Single Sign-On (SSO) and Active Directory sync, you’ll need to manage member roles directly through your Identity Provider (IdP) and Active Directory. You won’t be able to manage these roles directly in Jam.
On Pro and Business plans, workspace Admins control seat management directly. Here’s how Admins can manage user seats:
Go to your workspace settings page.
Select the Team tab.
Choose the member whose seat you want to manage.
Click their seat type (Creator, or Admin) and select a new seat type from the available options.